Our Commitment to our Guests

The cleanliness and hygiene of our hotel are of the utmost importance to us, so we are taking additional steps to ensure the safety of our guests and team members. Our hotel’s health and safety measures are designed to target a broad range of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guestroom and common area cleaning procedures.

Highlights

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Cleaning Protocols and Products:

We have taken additional measures, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous. We have continued the use of hospital-grade disinfectant and have increased the deployment of hand sanitizers along with the below.

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Back of House

In the spaces where team members work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like team member entrances, breakrooms, laundry rooms, and offices.

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Public Spaces

We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators, and elevator buttons, door handles, public bathrooms, etc.

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Guest Rooms

We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items/areas.